Business Support Centers

A hub for innovation, entrepreneurship, SME development, and support for larger businesses, built to benefit every member of the ecosystem.

A business support center serves the whole ecosystem without functioning as a union or business association. A center can serve several sectors, but focusing on one allows deeper technical support and stronger strategic partnerships. Centers aim to drive growth, raise productivity, and support transformation at every stage of business development.

How we establish a center

Model and framework
Define objectives, beneficiaries, and the service model: who the center serves, which services it delivers, and whether delivery is free, fee-based, in-house, or through partners.
Process design
An operational framework with clear workflows and systems, so services are structured, efficient, measurable, and aligned with sector priorities.
Facility establishment
Site selection criteria and a process-driven design for functional layout, services, management areas, visitor flow, security, technology, and furnishing.
Staff and services
Staff selection criteria, interviews, recruitment, and training, plus the service portfolio delivered by internal teams or qualified external providers.
Pilot implementation
Supervised pilot operations with KPIs and monitoring to validate the model, measure effectiveness, and improve continuously.
Center digitalization
ERP, CRM, and digital management tools to streamline operations, track client engagement, and integrate monitoring and evaluation in one platform.